Office Hours

Mon - Fri: 8:30am - 5:00pm
Closed for Lunch: 12:00pm - 1:00pm

Make an Appointment

Patients are seen by appointment only – on the same day the appointment is made if possible. To schedule an appointment, please call (407) 333-1616 during regular business hours.

Walk-in appointments are not accepted, so please call in advance for office visits. Make follow-up appointments as you leave. We make every effort to stay on schedule although emergencies do arise. If we are seriously delayed, we attempt to notify patients beforehand.

Or request an appointment via our online scheduling tool
Schedule your next visit online.

Appointments for Minors

Heathrow OB/GYN accepts adolescent patients from ages 14-17. Please be aware that in order to care for a minor, the patient's parent or guardian must sign a minor consent form giving us permission to treat the patient in a confidential manner. The information contained in the medical record is confidential and will not be given to parents without the patient's consent.

New Patients

New patients are asked to arrive 15 minutes early to complete paperwork. You can download, print, and complete the forms prior to your appointment. Please bring the completed forms, a list of all medications you are currently taking, recent copies of x-rays, lab results and your insurance card to your appointment.

Children's Policy

While we cherish seeing your children at your visits, we ask that you please bring another adult with you to watch your children in the waiting room so that we can address your medical needs without distraction. If you would like to bring your children into the exam area, again, we ask that you bring another adult with you to watch your children so that they don't open trash containers or drawers in the exam room which can contain biohazardous materials or expensive equipment.

Medical Form Completion

We receive many forms from patients requiring information and signatures from our office. For forms requiring a signature only, please bring the completed medical form to our office for a signature. If you have applications which need to be completed by Dr. Cofield or the nurses, we charge a modest $25 fee for medical form completion. Please allow 1 week for form completion. Be aware that disability forms will be filled out only if your doctor has limited your work capacity due to a medical problem. We will provide you with a work release when we can document your illness, injury and recovery. We cannot provide forms attesting to matters in which we were not involved.

Medical Records

The office keeps a confidential record of your medical information. No information in that record will be released to anyone without your written permission. This protects you as well as our practice.

If you need copies of your records, reports contained in your record, information for your files, or for your record to be sent elsewhere, you must sign a medical release authorization. The cost to provide copies of your medical records is $1.00 per page up to 25 pages and .25 cents per page thereafter.

Billing

We require payment of your co-payment and past-due account balances at the time of service. We accept cash, checks, debit and all major credit cards.

Insurance

If we are contracted with your insurance carrier, we will help you file insurance for covered services. It is your responsibility to call your insurance company to make sure that we are an in-network provider. Co-pays for managed care plans are due at the time you are seen. Please bring your insurance card and I.D. with you to every visit so we can ensure that our records are accurate.

If we are not contracted with your insurance company or if you are a self-pay patient, you will be responsible for payment at your visit. We will be happy to provide you with the overall bill that we use so that you can file it with your insurance company.

Accepted Insurance Plans

  • Aetna
  • Avmed
  • Blue Cross/Blue Shield
  • CarePlus
  • CIGNA
  • Coventry Healthcare
  • Greatwest / OneHealth
  • Humana
  • Medicaid (Well Care/Stay Well/Healthease only)
  • Medicare
  • Tricare Standard
  • United Healthcare

Please notify us if you have any change in your name, phone number, address, or insurance as soon as it occurs. And please be prepared to present your insurance card at every visit.

Cancellations or Rescheduling

We appreciate the value of your time and make every effort to see you as scheduled. Unfortunately, due to deliveries or emergencies at the hospital, we will occasionally run behind schedule. We will try to notify you as soon as we are aware of a situation that might affect your appointment time. It is very helpful if we have a current cell phone or work number so we can notify you as soon as we are aware of a situation that might affect your appointment time. Please notify our front desk if you have been waiting more than 30 minutes past your appointment time. If you are unable to keep your appointment, please call to cancel so that we can offer your space to another patient that may be waiting for an appointment. We understand that unexpected situations do occur causing you to miss your appointment. However, we do reserve the right to charge a $25 fee for missed appointments not canceled 24 hours in advance.

Refill Requests

Due to the high volume of phone calls to our office, we request that you call your pharmacy to fax us a refill request. Our fax number is (407) 333-1617. We have found that this significantly reduces our call volume so that we can address urgent problems more effectively.

Please be aware that your refill request requires that we refer to your medical record and may take up to 48 hours. Please anticipate your refill needs and call several days in advance.

If you are requesting a new medication prescription, please make an appointment so that you can discuss this with your physician. She will want to discuss and alert you to possible side effects or interactions of any new medications.

After-Hours & Emergencies

If you are experiencing a medical emergency, dial 911. However, if you need after-hours advice for a medical concern, please call (407) 333-1616 and our answering service will assist you.